FAQ's

How do you price your cleaning services?
Our cleaning services are based on a variety of components; labor, equipment, products, travel and on the space in which we are to clean. Every household, section and workspace is different so we are happy to provide a no-obligation estimate so you can have peace of mind.

For regular clients, after the initial service, a flat rate based on average time required is charged. Every cleaning service includes: one of our highly trained team members, all products and equipment and full insurance.
What is your cancellation policy?
Cancellations will be accepted up to 48 hours of the provision of services. For any cleaning cancellations under 48 hours please call us to discuss. Failure to give adequate notice will mean you are subject to 75 % of the regular service fee. This includes occasions when the Jones and Co cleaning team are not able to access your household, section or workspace at the scheduled time.
What type of training does your team receive?
Each Jones and Co team member goes through four phases in house training before working independently as well as ongoing up-skilling. Our cleaners provide excellent cleaning services time and time again.
How far ahead should I book my service?
To enable us to accommodate your cleaning needs and time-frames, Jones and Co recommend 7 days’ notice; however, you can check our availability at anytime by contacting us.
How should I pay?
At Jones and Co we want to make things easy for you. We have flexible payment options on our affordable rates and now offer Humm, which means paying is even easier. We also accept cash and direct credit payments via internet banking.
Do I get the same team member each time?
We do our best to make this happen, however no matter which of our highly trained team members provides your cleaning service, you can rest assure that you will receive the same high quality Jones and Co service.
What about breakages or damages?
While breakages and damage are rare you can rest assured, all Jones and Co cleaning services are covered by our insurance, and any damage or breakage attributable to us will be discussed at the time and a suitable resolution agreed on.
Do I supply any cleaning items?
Jones and Co provide all equipment and cleaning supplies as needed. If there is a special product you would prefer us to use just let us know. We do have options to purchase our environmentally friendly products and cloths through Jones and Co that you can keep and use in between cleans?
Do I need to be there?
This is completely up to you. Most of our clients simply provide us with a key or an access code and we take care of the rest while you are out.
What happens if my scheduled service falls on a public holiday?
We will endeavour to give you advance notice when this occurs. We will discuss with you a suitable, alternative day/time.
Should I cancel my service if I am away on holiday?
While you relax on holiday, we can still take care of your property and business by doing some of those other tasks like cleaning the oven, doing a Deep Clean, cleaning the windows and any other tasks. Please make arrangements ahead of time to allow for this to happen. If, however you prefer to reschedule for when you return, please advise us as soon as possible.
Jones & Co